Terms of use

Draft. This page is a starting template that has not yet been reviewed by a lawyer. The highlighted parts still need to be completed.

1. Who we are

KhayaKin is operated by [registered business name and registration number] ("KhayaKin", "we", "us"). You can reach us through the contact page or at info@khayakin.co.za.

2. What KhayaKin is, and is not

KhayaKin is an online platform that helps families and carers (nannies, domestic workers, babysitters and au pairs) find each other. We are not an employment agency, a labour broker or an employer of any carer. Any employment or service agreement is between the family and the carer only.

3. Your account

• You must be 18 or older to use KhayaKin.
• The information you give us must be true, and you must keep it up to date.
• Keep your password private. You are responsible for what happens in your account.
• One person, one account. You may not create an account for someone else without their permission.

4. Carers

• You confirm that you are legally allowed to work in South Africa and that the documents you upload are your own and genuine.
• You agree that we may review your documents and contact the references you provide.
• Your profile is only shown to families after our team has approved it, and may be hidden again if your documents change or expire.

5. Families

• You are responsible for deciding who to hire. Interview carers, check references yourself and consider a trial period.
• If you employ a carer, you are their employer and must meet your legal duties, including a written contract, the national minimum wage, UIF and the Compensation Fund. Our resources page has guidance.
• Describe the position honestly.

6. Our checks have limits

We review the documents and information carers give us, but we cannot guarantee that any person is suitable, honest or safe, or that any information is accurate. "Verified" means that we have reviewed the identity or permit document provided. It is not a criminal record check and not a guarantee of character or skill.

7. Acceptable use

You may not use KhayaKin to harass, discriminate against, defraud or mislead anyone; to post unlawful or offensive content; to collect other users' information for any other purpose; or to interfere with the service. We may remove content and suspend or close accounts that break these terms.

8. Reviews and messages

Reviews must be honest and based on a real booking. We may remove reviews or messages that are abusive, false or unrelated. We may read messages where needed to investigate a report or keep users safe.

9. Fees

[State whether the service is free, or set out your fees, when they are charged and your refund policy.]

10. Liability

To the extent the law allows, KhayaKin is not liable for the acts or omissions of any family or carer, for any employment relationship or dispute between users, or for loss arising from your use of the platform. Nothing in these terms limits rights you have under the Consumer Protection Act or any other law that cannot be excluded.

11. Ending your account

You can delete your account at any time under Account in the app. We may suspend or close an account that breaks these terms or puts others at risk.

12. Changes and governing law

We may update these terms and will post the new version here with its date. These terms are governed by the laws of the Republic of South Africa.